Your privacy matters. This policy explains how GetVerified collects, uses, and protects your personal information when you use our platform to connect with verified real estate agents in Lagos, Nigeria. We're straight-talking, so this is written in plain English, not legal jargon.
1. Information We Collect
1.1 Information You Provide Directly
When you sign up and use GetVerified, we collect:
- Account Information: Name, phone number, email address, password
- Search Preferences: Budget range, preferred areas in Lagos, transaction type (rent/buy/sell/land), timeline, number of bedrooms/bathrooms
- Payment Information: We use Paystack for payment processing. We never store your credit card or debit card details on our servers
- Communications: Messages you send to agents, ratings and reviews you submit, support inquiries
1.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Device Information: Browser type, operating system, IP address, device identifiers
- Usage Data: Pages visited, time spent on platform, features used, search queries, referral sources
- Location Data: Approximate location based on IP address (we do not track precise GPS location unless you grant permission)
- Cookies: See Section 6 for details on cookies and similar technologies
1.3 Information from Agents
Real estate agents who join GetVerified provide:
- Identity Verification: Government-issued ID (National ID, International Passport, Driver's License), NIN, BVN
- Business Information: Business registration documents (CAC), employer letter, office address
- References: Contact information for at least 3 client references whom we may contact
- Bank Details: Bank account information for identity verification (not for payment processing)
- Professional Credentials: ESVARBON license if applicable
2. How We Use Your Information
We use the information we collect to:
- Provide Our Service: Match you with verified agents, facilitate communication, process payments
- Verification & Safety: Verify agent identities, detect and prevent fraud, maintain platform security
- Improve Our Platform: Analyze usage patterns, identify bugs, develop new features
- Communication: Send transactional emails, customer support responses, optional marketing (opt-out anytime)
- Legal Compliance: Comply with Nigerian laws, respond to legal requests, enforce Terms & Conditions
3. How We Share Your Information
3.1 With Agents
When we match you with an agent, we share:
- •Your name, phone number, email address, and property requirements
We do NOT share your payment information with agents
3.2 With Service Providers
We use third-party service providers who have access to your information:
All service providers are contractually required to protect your data and use it only for the services they provide to us.
3.3 What We Never Do
We never:
- Sell your personal information to third parties
- Share your information with advertisers
- Use your information for purposes other than described in this policy without your explicit consent
4. Data Security
We take security seriously and implement industry-standard measures:
- Encryption in transit (SSL/TLS) for all data transmitted between your device and our servers
- Encryption at rest for sensitive data stored in our databases
- Access controls limiting employee access to personal information
- Regular security audits and penetration testing
- Secure payment processing through PCI-DSS compliant providers (Paystack)
However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password.
5. Data Retention
We retain your information:
6. Cookies and Similar Technologies
We use cookies and similar technologies to:
- •Keep you logged in to your account
- •Remember your preferences and search settings
- •Understand how you use our platform (via Google Analytics)
- •Detect and prevent fraud
You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of GetVerified.
7. Your Privacy Rights
Under Nigerian law, you have the right to:
To exercise any of these rights, contact us at privacy@getverified.ng
8. Children's Privacy
GetVerified is not intended for users under 18 years old. We do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- •Update the "Last Updated" date at the top of this policy
- •Notify you via email if you have an active account
- •Post a notice on our platform
Your continued use of GetVerified after changes become effective constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, contact us:
We will respond to all requests within 30 days.